Shipping policy

Shipping Policy

Clover Store | Effective Date: June 2025 | Ships Worldwide from Qatar

At Clover Store, we ship fashion, home decor, and tech accessories to customers across the globe. We are based in Qatar and work with trusted international carriers to deliver your orders safely and on time. Please read this policy carefully before placing your order.

1. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation

Business days are Sunday through Thursday , excluding public holidays

Orders placed on Friday, Saturday, or public holidays will be processed the next business day

During high-demand periods (sales, holidays), processing may take up to 3 business days

Note: Processing time is separate from shipping time. Your total delivery time = processing + shipping.

2. Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order is dispatched

Tracking may take 12–24 hours to update after the carrier collects the parcel

Track your order directly on the carrier's website or via your Clover Store account

If your tracking shows no movement for more than 5 business days, contact us immediately

3. Customs, Duties & Taxes

Orders may be subject to customs duties, import taxes, or fees charged by the destination country. These charges are:

Not included in our product or shipping prices

Entirely the responsibility of the customer

Determined by your country's customs authority — we have no control over these charges

Required to be paid before your parcel is released by customs

We recommend checking your country's import regulations before ordering. We are unable to reimburse customers for customs duties or taxes.

4. Shipping Restrictions

We currently do not ship to:

PO Boxes or APO/FPO addresses for express shipments

Countries subject to international trade sanctions or embargoes

Locations where we are unable to obtain reliable delivery confirmation

If your country or address is restricted, you will be notified at checkout and the order will not proceed.

5. Address Accuracy

You are fully responsible for entering a correct and complete delivery address. Clover Store cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address, contact us immediately at clovergroup02@gmail.com before the order is dispatched. Address corrections cannot be made once the parcel has been shipped.

6. Failed Deliveries & Returned Parcels

If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange re-delivery

Re-delivery shipping costs are the responsibility of the customer

Parcels unclaimed after 30 days may be disposed of and are not eligible for refund

If you refuse delivery without a valid reason, we reserve the right to deduct return shipping costs from your refund

7. Lost or Damaged Shipments

Lost parcels: If your tracking shows a parcel as delivered but you have not received it, please:

Check with neighbours and building reception

Contact your local post office or carrier

Report to us within 7 days at clovergroup02@gmail.com

Damaged parcels: If your order arrives damaged:

Take photos of the packaging and the item immediately

We will assess the damage and offer a replacement, store credit, or refund

8. Order Splits & Partial Shipments

If your order contains multiple items, they may be shipped in separate parcels and arrive at different times. You will receive separate tracking numbers for each parcel. There is no additional charge for split shipments.

9. Shipping During Sales & Peak Periods

During sales events (e.g., Black Friday, Eid, New Year), order volumes increase significantly. Processing and delivery times may be extended. We recommend ordering early during these periods to ensure timely delivery.

10. Changes to This Policy

Clover Store reserves the right to update shipping rates, carriers, and policies at any time. Changes take effect immediately upon posting. Continued use of our store constitutes acceptance of the updated policy.