Refund policy

Refund & Return Policy

Last updated: 7 May 2026

At Clover Store, your satisfaction is our priority. We stand behind every product we sell. Please read this policy carefully before making a purchase.

1. Return Window

We accept returns within 14 days of the date you receive your order. Items must be:

Unused, unworn, and in their original condition

In original packaging with all tags attached

Accompanied by proof of purchase

2. Non-Returnable Items

The following cannot be returned:

Items marked as "Final Sale" or "Non-Returnable"

Intimate apparel and swimwear (for hygiene reasons)

Digital or downloadable products

Gift cards

Items that have been used, washed, altered, or damaged after delivery

3. How to Initiate a Return

To start a return:

Email clovergroup02@gmail.com with your order number and reason for return

Our team will respond within 2 business days with return instructions

Pack the item securely and ship it to the address provided

Once received and inspected, we will process your refund or exchange

Do not send items back without contacting us first — unrequested returns may not be processed.

4. Refunds

Once we receive and inspect your return, we will notify you by email. If approved:

Refunds will be credited to your original payment method within 5–10 business days

Original shipping costs are non-refundable

If your order qualified for free shipping, the actual outbound shipping cost will be deducted

Depending on your bank or payment provider, it may take additional time to appear on your statement.

5. Exchanges

We offer exchanges for items of equal value within the 14-day window, subject to availability. Contact clovergroup02@gmail.com with your order number and the item you wish to exchange for.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

Your order number

A clear photo of the damaged or incorrect item

A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

7. International Returns

you are responsible for the return shipping cost and any applicable customs duties or taxes. We recommend using a tracked shipping service. Clover Store is not responsible for items lost or damaged in return transit.

8. Late or Missing Refunds

If you have not received your refund after 10 business days: